Privacy Policy

Last updated: October 2, 2026

This Privacy Policy explains how Wood Pack LLC, doing business as Wood Pack Designers ("we," "us," or "our"), collects and uses information through our website and services.

Information we collect

• Contact details — your name, email, phone number, and business name.
• Project details — your brief, the service you choose, and any files or references you send.
• Payment details — processed by secure third-party payment providers. We never store full card numbers.
• Usage data — pages visited, browser, and device type, collected through cookies.

How we use it

• To deliver your order and communicate about your project.
• To send invoices, payment links, and confirmations.
• To reply to messages sent by form, phone, or email.
• To improve our website and services.

Cookies

We may use cookies to remember preferences and understand how visitors use our site. You can turn cookies off in your browser, though some features may not work as well.

Sharing

We do not sell your personal information. We only share what's needed with trusted providers who help us run our business, such as payment processors and email services.

Data retention

We keep your information only as long as needed to provide our services, meet legal requirements, and resolve disputes.

Your rights

You can ask to access, correct, or delete your personal information, or opt out of marketing emails, by contacting us. California residents may have additional rights under the CCPA.

Security

We use reasonable safeguards to protect your information, though no method of transmission or storage is 100% secure.

Children's privacy

Our services are not intended for anyone under 16, and we do not knowingly collect their information.

Changes

If we update this policy, we'll post the new version here and change the date at the top.